Anonymous
map-marker Marshalltown, Iowa

Parts purchase

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I currently own a 2007 Peterbilt 320. It needs a new rear end and has already had a new transmission with less than 75,000 miles on the vehicle.

New rear end part price alone is $5,000 true Peterbilt from Weller. Of course you can't buy it direct from Weller because that would not give Peterbilt the opportunity to Institute what I can only imagine is a substantial markup in the price.

I have a 94 Ford CF 800 as well as a 97 Ford CF 800 neither one of which have needed the repairs this Peterbilt has and when they do even with the parts being nearly unattainable and obsolete they are cheaper than Peterbilt. Don't know that I will buy another one

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Anonymous
map-marker Doylestown, Pennsylvania

Horrible experience

I was charge $1,900.00 in labor and $500.00 in shop fees to change out a wire connector that was not the correct one. Funny thing is it was installed by them. Very poor establishment I would do everything you can to go somewhere else for either a truck or service. They are not looking out for their customers at all.
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User's recommendation: Bring Vaseline if you go to a peterbilt dealer.

Anonymous
map-marker West Sacramento, California

Problem with a new Peterbilt 379

Problem with a new Peterbilt 379
Problem with a new Peterbilt 379 - Image 2
Problem with a new Peterbilt 379 - Image 3
Problem with a new Peterbilt 379 - Image 4
Problem with a new Peterbilt 379 - Image 5
One of the worst service. Nobody take responsibility to resolve problems only people are sitting fir chating not to co operate with customer. Customer service department of peterbilt is only wastage of time. It is only timepass
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User's recommendation: Peterbilt dealer service in tx odessa is worst untrained staff and in california Valley truck sales ceres not a Sera le to resolve problem for weeks of time. Nobody takes responsbily

Anonymous
map-marker Doylestown, Pennsylvania

I’m sick of this truck 5 times breakdown in 11 monthsAlways injector problems

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They doing nothing I m still struggling with the same problem in different dealership same issues injectors
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User's recommendation: No body even think to buy Paccar motor I m struggling

Jagjeet G Lbl

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Verified Reviewer

Poor quality

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Peterbilt - Poor quality
My truck 2023 vin 778911 so many times engine light on dpf problem with in 1/12 years all brake chamber broke I changed both side feting piler on windshield broke with wind. I parked my truck 20 days in dealership. 10 days work on road. I am putting big posters on my truck writing dont buy Peterbilt.
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Loss:
$8000

Preferred solution: Full refund

Anonymous
map-marker Kansas City, Missouri

Problempn with a new Peterbilt 379

Nearby out 4 weeks. 3 weeks in odessa tx and now 5. Days in ca. Peterbilt open the case on both locations and engineers are giving g instructions but not any result. All are fail
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User's recommendation: Not to purchase as nobody is able to resolve problem after weeks of time

Nic P Yoo

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Verified Reviewer
| map-marker Columbia, Missouri

BREAKDOWN on 2022

Our 2022 semitruck only has 260K miles on it and it blew a sensor and wont run! Peterbilt in Nashville told told me you only cover to 250K miles!

THIS IS NOT RIGHT. We are a one truck business and its our sole source of income. I have been sitting in Kingston Springs, TN for 5 days and no one can figure it out because after replacing the sensor and the DEF filter it wont regen. I do maintenance on this truck every 3 months and take great care of it.

THIS SHOULD NOT HAPPEN TO A 2022 truck that is well taken care of! Please call me and let me know what you can do about this. I will go bankrupt if this isnt fixed.

I have put 8K in this truck in the last 2 weeks with regular maintenance, tires, alignment, and now this issue. I am broke and far from home.

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Carlon Ayx
map-marker Philadelphia, Pennsylvania

Highway robbery

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Bought a 2012 rebuild oil truck, peterbilt with 220 thousand miles...for 120 thousand dollars..haven't even put 10 k miles on it,has been in the shop 6 times and spent another 8 thousand on repairs after salesman Matt said the truck was totally gone through..top notch..THE PETE STORE 11 industrial lane Johnston Rhode island
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User's recommendation: Get a 6 month warranty that covers everything...especially on rebuild, for that astronomical price..I'm the driver, not the owner

Marian S Eqj

Not built to last

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Always out of work (making no money and going into debt) waiting for the dealership to run a computer check because their trucks won't give the driver a code. Then dealership must fix the wrong thing because the 'check engine' comes back on in less than one week. Just a rip off if you want to own one. Warranty work is not their priority... bandaid fix until the warranty expires so that YOU get to pay for the repair. Grrrr!!!
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Loss:
$10000
Cons:
  • Always gotta take it to the shop and they never fix it

Preferred solution: When someone buys a semi, you should feel some obligation to fix it. We haven't had this truck a year and it's been at the shop half of its life!!

User's recommendation: Maybe a Kenworth?

David M Qgs

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Verified Reviewer

Tow bill

Less than 1000 miles Def quality sensor went out. They won't pay for the 1800 dollar tow bill the rep was useless
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Loss:
$1840
Pros:
  • Nice truck
Cons:
  • Bad warranty

Preferred solution: Full refund

User's recommendation: Don't buy one

brittany k Syp

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Verified Reviewer

Horrible trucks

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We have 8 peterbilt 389's ranging from year 2019-****. As soon as we bought them they started going in to the shop for warranty work which would take 3 months of being down. We have replaced ECM's, almost every sensor in the trucks and now wiring harness's. They are down more than they are running.
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Loss:
$200000
Cons:
  • Break downs
  • Very slow warranty service
  • No mechanic knows

Preferred solution: Solution on how to keep my 8 new peterbilt's running

User's recommendation: don't buy peterbilt

Anonymous
map-marker Lakeland, Florida

Bad vibration 202* *** Peterbilt

They cant look at my truck for a month Ive been driving around with this vibrating piece of *** so Im waiting on somebody to call me at their best convenience to fix this 22 Peterbilt I bought with a serious vibration or parts are falling off of it so now aint no good review here still aint got a callback from customer care like I was supposed to get so whatever
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Jesse D Fdt

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Verified Reviewer

Very dissatisfied

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Worst mistake ever made in my life. I picked up my truck August 5 at 3 oclock in the afternoon in North Carolina.

Taking her back to Florida to install my equipment. That night on the way home I realize I had no headlights. I spent 4 1/2 hours in the parking lot calling everybody no one had answers. Playing around with every bottom in the truck I turn the windshield wipers on with no rain in the truck and the lights started working.

I have air leaks all over my transmission. No power in the engine. I would never ever recommend this truck to anyone. And the dealership changed out of this world just to tell that there computer need not pull any codes.

BIG SCAM. To get out of warranty work.

My backyard mechanic is done more in a few hours than PETERBILT has done in days. For a fraction of the cost

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Loss:
$40

Preferred solution: Full refund

User's recommendation: RUN DONT LOOK BACK

Kaur Dhanoa

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Verified Reviewer
| map-marker Amarillo, Texas

Engine Derate

Peterbilt - Engine Derate
Peterbilt - Engine Derate - Image 2

We are Farmers Trucking LLC from Phoenix Az.

On 7/8 we took Delivery of 2023 Peterbilt 579 Ultra loft from Uniontown PA.VIN: 1XPBD49X5PD874091

On 7/9 after driving 1100 miles around 2PM I got Engine Derate Inc and SCR System altered or fault Alert on dashboard.

We got 59 min alert for Engine Derate.

We parked our truck and after waiting for 20 mins we find out nearest TA truck centre at scyra OK.

While driving to TA the Dashboard Alert went inactive.

We got to TA and they cleared the history.

We drove for 100 miles and we got the same alert.

Engine Derate time started with 30 min where it went inactive.

We are at Petro Truck stop Amarillo,

Can you arrange afterhour technician so that we can drop the truck at dealership.

We can pick the truck later once ratified.

Plz arrange someone.

Best regards

Kaur Dhanoa

623-227-****

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Preferred solution: Deliver product or service ordered

Halley Ort
map-marker Minneapolis, Minnesota

North Dakota negative weather

I've been Trucking up in North Dakota for 33 years on the 579 they need to run a hose from the ductwork in the dash up along the sidebar on the driver side and a passenger side window and put vents in there to warm up the windshield to keep the ice off you can't drive these trucks past 30 25 when it's storming out cuz you can't see out the damn windshield you just keep putting your arm up drinking windshield wiper blades it would be nice if Peterbilt would realize got it gets that cold up here and they did something about it I'll send pictures next next
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Anonymous
map-marker Clarksville, Tennessee

Low coolant sensor

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Don't buy that junk many issues with sensor , Peterbilt 579 is a junk truck, mx 13 are garbage, over price parts no mechanics that can work on it.
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User's recommendation: Buy old one

About

Related Companies

Paccar, Kenworth Truck Company, Paccar Financial, Kenworth Mid Atlantic, Paccar Winch

Summary

Peterbilt offers truck as well as parts and services for them. The dealer shops are located in several American states and represent the newest truck models offered by Peterbilt. There is an online corporate gallery where all vehicles are specified by price, technical characteristics and are included into the assortment line representing such models as 389, 587, 579, 367, 365 and other trucks. The models are also differentiated by aerodynamic, traditional, hybrid, medium duty and vocational ones. Owners can also share their stories which have happened during their road life, read manuals, brochures and get acquainted with other people on the pages of Peterbilt's corporate site. Parts replacement and other technical services are provided by a team of technicians who have been serving the described company for a few years.

Peterbilt reviews and complaints

Peterbilt is ranked 135 out of 599 in Auto category

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